At UNCNW, we stand behind the quality of our products and are committed to providing reliable after-sales support. This Warranty Policy explains what is covered and how to make a warranty claim.
1. Warranty Coverage
All eligible products sold by UNCNW come with a limited manufacturer’s warranty, unless otherwise stated on the product page.
The warranty covers:
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Manufacturing defects
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Faults in materials or workmanship
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Issues that occur under normal domestic use
Warranty periods may vary by product. Please refer to the individual product description or documentation included with your order for specific warranty details.
2. What Is Not Covered
The warranty does not cover:
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Normal wear and tear
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Damage caused by misuse, negligence, or improper installation
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Damage caused by unauthorised repairs or modifications
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Commercial or industrial use (unless explicitly stated)
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Accidental damage or cosmetic issues after delivery
Products that have been installed, altered, or used incorrectly may be excluded from warranty coverage.
3. Warranty Claims Process
To make a warranty claim, please contact us at:
📧 support@uncnw.com
Include the following information:
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Order number
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Proof of purchase
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Description of the issue
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Photos or videos clearly showing the defect
Our support team will review your claim and advise on the next steps.
4. Resolution
If your warranty claim is approved, we will offer one of the following solutions, at our discretion:
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Repair of the product
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Replacement of the product or defective part
Warranty claims do not entitle customers to a refund unless required by UK consumer law.
5. Relationship to Returns Policy
This warranty is separate from our Return & Refund Policy.
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Returns are subject to the terms outlined in our Returns Policy
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Warranty support applies after the return period has ended
Your statutory rights under the UK Consumer Rights Act 2015 are not affected by this warranty.
6. Contact Us
For any warranty-related questions or assistance, please contact:
📧 support@uncnw.com