Thank you for choosing UNCNW. We are committed to delivering your order quickly, safely, and transparently. This Shipping Policy explains how and when your order will be processed and delivered.
1. Shipping Destinations
We currently offer FREE shipping across the United Kingdom (England, Scotland, Wales, and Northern Ireland).
At this time, we do not ship to PO Boxes, BFPO addresses, or international destinations outside the UK.
2. Order Processing (Handling Time)
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Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time (Transit Time)
Once dispatched, orders are delivered within:
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3–5 working days across the UK
Delivery times are estimates provided by our courier partners and may vary due to factors outside our control, such as weather conditions, peak seasons, or carrier delays.
4. Shipping Confirmation & Order Tracking
When your order has been shipped, you will receive a shipping confirmation email containing:
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Your tracking number
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A link to track your delivery in real time
Tracking information may take up to 24 hours to become active after dispatch.
5. Shipping Delays
In the unlikely event of a shipping delay, we will notify you by email with updated information as soon as possible. While we work closely with our couriers, delivery delays may occasionally occur due to circumstances beyond our control.
6. Incorrect or Incomplete Addresses
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
If an order is returned to us due to an incorrect or incomplete address:
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We will contact you to arrange re-delivery
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Additional shipping fees may apply
UNCNW is not responsible for delays caused by incorrect address information.
7. Damaged or Lost Shipments
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at support@uncnw.com, including:
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Your order number
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Clear photos of the damaged item and packaging
We will assess the issue and arrange a replacement or suitable solution.
Lost Items
If your tracking shows no movement or indicates a lost shipment, please contact support@uncnw.com. We will open an investigation with the courier and keep you informed throughout the process.
8. Contact Information
For any shipping-related questions, please contact us at:
📧 support@uncnw.com